Case Studies

Real results from real brands.

How Word of Mouth reduced hesitation and lifted conversion across PDP, cart, and checkout.

Word of Mouth

Select a category

Trust that works for every category

Fitness & Wellness

Fitness & Wellness

Build trust for supplements, equipment & activewear with real results.

Food & Pantry

Food & Pantry

Freshness, sourcing & taste—show customers what they can expect.

Jewelry & Accessories

Jewelry & Accessories

Style-driven purchases need visual proof and quality reassurance.

Garments / Fashion

Garments / Fashion

Fit, fabric & returns—reduce hesitation with real customer feedback.

Bath & Body Care

Bath & Body Care

Real results and ingredient trust for beauty & personal care.

Explore each story

Fitness & wellness products
Paid ads

Fitness & wellness products

Goal: Reduce hesitation on PDP → cart → checkout

What was happening

  • ·High-intent traffic, but drop-offs near purchase
  • ·Trust questions: delivery, returns, authenticity, real usage proof

What WOM deployed

  • ·PDP: rating strip + review blocks + photo-proof section
  • ·Cart: reassurance strip (delivery/returns/support)
  • ·Checkout: policy highlights + risk-reversal cues
  • ·Analytics: track engagement + drop-off points

Outcome

34% higher conversion on paid ads

Jewelry, accessories, bags & wallets
Style & trust

Jewelry, accessories, bags & wallets

Goal: Increase confidence for style-driven purchases

What was happening

  • ·Customers loved designs but hesitated on credibility
  • ·Common doubts: quality, "what I receive", returns clarity

What WOM deployed

  • ·PDP: UGC/photo proof + review highlights near buy button
  • ·Clarity: "what's in the box", shipping ETA, exchange rules surfaced early
  • ·Cart/Checkout: reassurance cues + support visibility

Outcome

Better "decision support" on PDP, lower last-step anxiety at checkout, improved trust for first-time buyers

17% improved conversion on organic · 38% on Meta ads

Bath & body care; "bathe-on sunscreen" positioning
Clarity & safety

Bath & body care; "bathe-on sunscreen" positioning

Goal: Reduce confusion + build safety/clarity trust

What was happening

  • ·Product is innovative → users need clarity before buying
  • ·Doubts: "how it works", safety, shipping/returns assurance

What WOM deployed

  • ·Clarity blocks: "How it works" + usage guidance surfaced cleanly
  • ·Trust setup: policy-focused trust reviews (shipping/payment/support)
  • ·Micro-trust: payment security cues + order confidence strips
  • ·Analytics: track scroll + clicks on clarity/proof sections

Outcome

Less confusion on PDP, more confidence to proceed to checkout, stronger perception of credibility + safety

14% improved conversion on organic · 33% on Meta ads

Garments / fashion (size + fit driven)
Fit & returns

Garments / fashion (size + fit driven)

Goal: Reduce hesitation and returns anxiety for first-time buyers

What was happening

  • ·Great designs, but size/fit uncertainty blocked purchases
  • ·Common doubts: "Will it fit me?", "Is fabric quality real?", "What if I need exchange?"
  • ·Proof existed on socials, but not placed where decisions happen

What WOM deployed

  • ·PDP: Fit + Fabric confidence — review highlights focused on size, fit, fabric feel
  • ·Photo/UGC block near the buy section
  • ·Variant-level cues (size guidance + "most bought"/popular sizes)
  • ·Exchange/return reassurance strip
  • ·Track engagement on size/fit proof; identify drop-offs between size selection → ATC → checkout

Outcome

Higher engagement on fit-related proof blocks, reduced "size/return anxiety" before checkout

28% increase in Meta ads · 8% increase in organic conversion

Food & pantry (D2C / subscription)
Freshness & value

Food & pantry (D2C / subscription)

Goal: Build trust in freshness, sourcing, and value before first order

What was happening

  • ·High cart abandonment: "Is it really fresh?", "Where does it come from?", "What if I don't like it?"
  • ·Subscription commitment felt risky without social proof at decision points

What WOM deployed

  • ·PDP: freshness/sourcing cues + "real customer unboxing" UGC near add-to-cart
  • ·Review highlights: taste, portion, delivery experience
  • ·Cart: satisfaction guarantee + easy pause/cancel visibility
  • ·Checkout: trust badges (payment, delivery windows, support)

Outcome

Stronger perception of freshness and reliability; lower hesitation on first order and subscription sign-up

22% higher conversion on first-time orders · 19% lift on subscription starts

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